Privacy Policy

Last Updated: May 2026

1. Introduction

Welcome to The Miller Arms (“we”, “our” or “us”). We respect your privacy and are deeply committed to protecting your personal data. This comprehensive privacy policy explains how we collect, process, store and protect your personal information when you visit our website, sign up for our newsletter, interact with our social media channels or make a table reservation. We act as the data controller for the information collected through this website.

2. The Data We Collect About You

To provide our services effectively, we may collect and process various categories of personal data about you. This includes:

  • Identity Data: Your first name, last name and title.
  • Contact Data: Your email address, telephone number and billing address.
  • Booking Data: Comprehensive details of your table reservations including dates, times, party sizes, special requests and any specific dietary requirements you share with us.
  • Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and operating system.
  • Usage Data: Information about how you navigate and interact with our website, menus and booking systems.
  • Marketing and Communications Data: Your preferences regarding receiving marketing material from us and your preferred methods of communication.

3. How We Use Your Data

We will only process your personal data when the law allows us to do so. We rely on the following legal bases to process your information:

  • Contractual Necessity: To process your reservations, secure your table and communicate with you regarding your booking.
  • Consent: To send you newsletters, promotional offers and updates about The Miller Arms and The Greedy Badger (you can withdraw this consent at any time).
  • Legitimate Interests: To study how customers use our services, develop our business, keep our website updated and inform our marketing strategy.

4. Third-Party Services and Data Sharing

We do not sell your personal data to any third parties. However, to operate our pub and website smoothly, we do share your data with trusted third-party service providers who act on our behalf:

  • Booking Platforms: We use Sugarvine to process your table reservations securely.
  • Marketing Providers: We utilize Mailchimp to manage our mailing list, securely store your email preferences and dispatch our newsletters.
  • IT and System Administrators: Providers who host our website, manage our data backups and provide technical support.
    All our third-party service providers are required to take appropriate security measures to protect your personal data in line with our policies and UK data protection laws.

5. Data Security and Retention

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents and contractors who have a strict business need to know.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

6. Your Legal Rights

Under UK data protection legislation, you possess several rights regarding your personal data. You have the right to request access to your data, request correction of inaccurate data, request erasure of your data, object to the processing of your data and request the restriction of processing.

If you wish to exercise any of these rights or unsubscribe from our marketing emails, please click the “unsubscribe” link at the bottom of our emails or contact us directly at hello@themillerarms.com